We hope you are happy with your purchase. If not, we will refund the price of goods returned within 60 days of the date of purchase provided they are in a saleable condition and accompanied by a valid receipt with proof of purchase. Items returned without an accompanying receipt may be exchanged for goods to the value of the current selling price after validation.
Goods purchased online and paid via PayPal can be refunded. Please have a copy of your dispatch confirmation email when planning the returning of goods .
Alternatively, goods purchased online can be returned to our fulfilment warehouse within 30 days of receipt / collection of the goods. Goods must be accompanied by a valid delivery dispatch note. Reference the ‘Online Returns’ section below for more details on how to return goods to our warehouse. Please allow up to 28 days for postal returns to be processed.
Unfortunately, we are unable to accept returns, or provide a refund, for personalised goods unless the product is directly broken or faulty.
Due to hygiene reasons, we are unable to accept returns, or provide a refund, for opened and worn products unless the product is faulty.
Goods purchased on other websites (e.g.amazon.co.uk) can only be returned to the website used in accordance with their terms and cannot be returned to H2RGR.
Your UK statutory rights are not affected by our returns policy. In particular, you have rights to return goods that are faulty or not as described in accordance with the Consumer Rights Act 2015, where different time periods may in some circumstances apply.
How To Rhyme, Grime & Rap!
China Walk, 3 Poole,
London, Se11, 6nd
Post it! Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our warehouse, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.
When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.
Goods purchased on other websites (e.g. asos.com, amazon.co.uk) must be returned to the website they have been purchased from. They cannot be returned to the H2RGR website.
If you experience any difficulties with the online returns process please CLICK HERE to get in touch. Your UK statutory rights are not affected by our returns policy.